Refund & Cancellation Policy

Introduction

At The Author Choice, we provide professional book publishing and author support services designed to assist authors throughout their publishing journey. This Refund & Cancellation Policy explains the circumstances under which refunds or cancellations may be requested. By purchasing or using our services, you acknowledge and agree to the terms outlined below.

This policy is written to ensure transparency, fairness, and compliance with consumer protection standards, including Google Ads policies.

Scope of Services

Refunds may be considered in the following situations:

• Services were not delivered as described in the agreed service scope or contract
• Technical, processing, or billing errors occurred during payment
• A service was canceled before work commenced

We do not guarantee specific outcomes such as book sales, rankings, revenue, reviews, or market performance. Refunds are not issued based solely on subjective dissatisfaction (for example, personal expectations, sales results, or reader reception), provided the services were delivered as agreed.

Eligibility for Refunds

To be eligible for a refund request:

• The request must be submitted within 10 days of payment, unless otherwise stated in your service agreement
• You must provide valid order details, account information, and a clear reason for the request
• The service must not have been fully completed or delivered according to the agreed scope

All refund requests are reviewed on a case-by-case basis to ensure fairness and compliance with this policy.

Partial Refunds

Partial refunds may be issued when:

• A portion of the service has already been completed or delivered
• Work has commenced, and costs have been incurred
• Certain deliverables (such as editing, formatting, or consultation) have already been provided

Any approved partial refund will be calculated proportionally based on the work completed at the time of cancellation.

Refund Process

To request a refund:

• Email info@theauthorchoice.comwith your order details and reason for the request
• Our team will review your request within 5–7 business days
• If approved, refunds will be processed to the original payment method within 7–10 business days

A confirmation email will be sent once the refund has been successfully processed.

Cancellation Policy

• Services canceled before work begins are eligible for a full refund
• If work has already started, cancellation may qualify for a partial refund only
• Cancellation requests must be submitted via email or through our official contact form and must include order details

Non‑Refundable Items

The following are non‑refundable:

• Services that have been fully completed and delivered as agreed
• Consultation, advisory, or strategy sessions that have already taken place
• Costs related to third‑party platforms, tools, or publishing services

Business & Contact Information

Business Name: The Author Choice

Email: info@theauthorchoice.com

Phone: (424) 402 3152

Contact Form: https://theauthorchoice.com/contact-us

Business Address: 405 Wilshire Blvd, 10th Floor, Santa Monica, CA 90401

Policy Updates

The Author Choice reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you have any questions regarding this policy, please contact us using the information above. We are committed to resolving concerns fairly, transparently, and professionally.